Trying to switch to a better mobile network is usually a simple process. But still, many people find their Mobile Number Portability (MNP) request stuck midway without clear answers. Whether you rely on your phone for work, family updates, health reminders, or streaming your favourite shows, a stalled request can disrupt your routine more than expected.
The good news? Most delays happen due to a few predictable issues. They are usually easy to fix once you know what to look for. Read on to understand why your MNP request gets delayed and how to resolve it instantly.
Understanding MNP in Simple Terms
MNP allows you to switch from one mobile service provider to another without changing your current number. It is a government-regulated process which gives customers the freedom to opt for better network quality, improved data plans, or even better OTT subscription offers.
To initiate porting, you just have to generate a Unique Porting Code (UPC) by sending an SMS. This code links your current and new operators to transfer your number seamlessly. The process typically takes 3-5 working days under normal circumstances.
Why MNP Request Gets Stuck? Common Reasons
Here are some issues that can delay or even halt your attempt to port mobile number from one provider to another:
- Pending Dues or Bill Issues: If your current provider shows any pending payments, they will pause the port request until you clear them.
- Recent SIM Swap/Replacement: If you have swapped your SIM card in the last seven days, TRAI regulations prevent the porting process to minimise fraudulent activity.
- Recent Porting Attempt: Regulations usually require you to wait 90 days after your last porting before submitting another request.
- Documents Not Matching: Even a small mismatch between your submitted ID or address and what is saved with your current network can cause the request to fail.
- Service under Special Plans: Numbers under corporate, bundled handset, or special offer plans may need additional documentation or could be temporarily locked from being ported.
- Technical or Network Errors: Operator system downtime, incomplete backend integration, or missed synchronisation with central MNP databases can delay processing.
Quick Fixes for a Stuck MNP Request
Here are some steps that can help you address MNP issues:
- Clear Outstanding Dues: Settle all pending payments with your current provider before you begin the process.
- Wait After SIM Swap: Give at least 7 days after getting a replacement SIM before raising your port-out request.
- Double-Check Documentation: Match your documents and details with those on file with your provider. This includes your name, address, and even the spelling. For families or business numbers, check all related details.
- Resubmit with Corrected Details: When your MNP request is rejected, rectify the highlighted issue (e.g., updating Identification or clearing dues). Then submit a fresh request.
- Contact Customer Support: Reach out via phone, chat, or physical store visit. Operators can check your status manually, resolve discrepancies, and sometimes expedite the process.
Conclusion
Although MNP is designed for your convenience, delays can and do happen. It can be frustrating, especially if you are trying to port mobile numbers for better connectivity or smoother service for work and family needs. But in most cases, the solution is simple once you grasp the cause. Clear dues, check your documents, keep your SIM active, and don’t hesitate to reach out to customer care.
With the right steps, your porting process should move smoothly, and you will be able to enjoy your chosen network without unnecessary delays.